We are thrilled to announce that Menzies Aviation Macau has been honored with the “Excellent Ground Handler of the Year” award from China Eastern Airlines. This prestigious recognition was presented during the annual supplier meeting held at China Eastern's headquarters in Shanghai, where our Operation Director, Jacky Xie, and Ramp Operation Manager, Ng Chong U, represented our team. In his acceptance speech, Mr. Xie expressed heartfelt gratitude to China Eastern Airlines for their unwavering trust and support over the years.
Over the past year, Menzies Aviation Macau has demonstrated exceptional professionalism and a strong commitment to ensuring the smooth operation of China Eastern Airlines' flights at Macau International Airport. With a total of 6,500 flights serviced, we achieved an impressive flight guarantee rate of 92.68% and a flight release rate of 95.52%. Our dedicated team handled over a million passengers and more than 400,000 pieces of baggage, marking a nearly 20% increase compared to the previous year. Our adherence to China Eastern Airlines' terminal service standards, coupled with a robust coordination mechanism, underscores our commitment to flight safety and service excellence.