Complete

In summary the objective of COMPLETE is to create a consistent sustainable and scalable platform upon which the future growth of Menzies Macau can be build. But above all else COMPLETE is about our people and our ability to harness and focus their talents and abilities on meeting the current and anticipating the future needs of our customers, and ensuring that we provide them with the right tools and support in the right place at the right time that enables then to do. It is in this way that the full energy and potential on Menzies Macau will be realized.

But we see that as a process rather than a destination. To deploy best practice, to drive operational excellence, to achieve a constant delivery of services, these targets can only be reached by the every day applications of key business principals. These have been defined in the ground breaking COMPLETE, which is our way of looking at our business and determining what needs to be done to achieve our wider goals.

C ustomers Focus on providing solutions that meet our customers needs O perations Deliver to customer expectations M easure Establish control processes and a dashboard to show how the

P eople Provide a rewarding and enjoyable work experience L eadership Develop strategy, vision and values and lead by example E quipment Obtain and maintain the optimum tools to do the job T echnology Deploy efficient and common hardware and software systems E xecute Use the COMPLETE framework to deliver improvements